Last updated: December 28, 2025
Welcome to Neo Grocer. We respect your privacy. This page explains in simple words what data we collect, why we collect it, and how we use it. If you have questions, contact us at https://neogrocer.net/contact-us/.
1. Information we collect
We collect information you give us and information we get automatically.
Information you give us
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Name, email, phone, and shipping address when you place an order.
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Payment details (handled securely by our payment partner).
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Messages you send to us (questions, feedback).
Information we get automatically
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Order history and shopping activity on our site.
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Device and browser data (for site performance).
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Cookies and similar tools (see Cookies section).
2. How we use your information
We use your data to:
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Process and deliver orders.
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Send order updates and receipts.
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Improve our website and services.
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Respond to your messages and requests.
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Send marketing only if you agree.
We only use payment data to complete transactions. Payment card details are processed by trusted payment providers and are not stored on our servers.
3. Sharing your information
We do not sell your personal data.
We may share data with:
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Payment processors to take payments.
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Delivery partners to ship your order.
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Service providers that help us run the website (hosting, analytics).
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Law enforcement or regulators if required by law.
We require our partners to protect your data and use it only for the purpose we share it for.
4. Cookies & tracking
We use cookies to make the site work well. Cookies help you stay logged in, keep items in your cart, and improve site performance.
You can block cookies in your browser. Some parts of the site may not work if you turn them off.
5. Marketing and emails
We send promotional emails only if you opt in. You may unsubscribe at any time using the link in the email or by contacting us.
We may send important transactional emails (order confirmations, shipping updates) even if you do not subscribe.
6. Your choices and rights
You can:
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Ask for a copy of your personal data.
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Ask us to correct or update your data.
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Ask us to delete your account and personal data (subject to legal or tax records).
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Opt out of marketing messages.
To make any request, contact us at our contact page: https://neogrocer.net/contact-us/. We may ask for ID to confirm your request.
7. Security
We take reasonable steps to protect your data. We use secure systems and work with trusted partners. However, no system is perfect. We cannot guarantee absolute security.
8. Data retention
We keep your data only as long as needed:
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To fulfill orders and provide our service.
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To meet legal, tax, or accounting requirements.
When we no longer need the data, we will delete or anonymize it.
9. Children’s privacy
Our services are not for children under 13. We do not knowingly collect data from children under 13. If a parent believes we collected data from a child, please contact us and we will remove it.
10. Third-party links and services
Our site may include links or features from third parties (social media, maps, payment gateways). These third parties have their own privacy rules. We are not responsible for their practices.
11. International transfers
We may transfer data to service providers outside Bangladesh. We will take steps to protect your data when we do this.
12. Changes to this policy
We may update this page from time to time. We will post the new date at the top. Major changes will be notified on our site.
13. Contact us
If you have questions or requests, please reach out: https://neogrocer.net/contact-us/.
We try to reply quickly and help with privacy concerns.